• ・Registration of shipping information to save you time
• ・Viewing order history
• ・Point System - members earn 5% back on eligible purchases as shopping points!

*Points are redeemable for shopping at MARUMITSU WEBSTORE only. There is no expiration date for the earned points!

Credit Cards

Above 6 international credit cards ＜Visa / Master / JCB / Amex / Diners / Discover＞ are accepted.
Please double check to make sure your credit card information is correct prior to submitting.
For credit card payments, you will be redirected to the payment service provider REMISE Corporation website.
Please enter your credit card information at this website.

Delivery Time

• Standard shipping will take place within 2~3 business days after payment has been confirmed.
• Please contact us in case you do not receive the parcel 2 weeks after payment.

• ・Please hold the items. We will arrange for the courier company to collect the items to be returned.
• ・In case you arrange international parcel forwarding services or choose to carry the items on your own, we will pack the items securely as possible with extra care upon your request.
• ・Be advised we are only liable for damages of goods delivered to the destination within regions of Japan. Please inspect the items upon delivery and inform us immediately in case damages are found. Once the goods are forwarded from this point, we cannot arrange returns or exchanges nor be held liable.

Returns and exchanges will not be accepted for reasons such as mistakenly placing orders for wrong items or buyer's remorse; impression difference from what you expected, etc.

Regarding Fees Incurred Upon Arrival

All fees incurred upon arrival overseas, such as customs duties and clearance fees, are the responsibility of the customer. By placing an order, you acknowledge and agree that these fees may be incurred. Please note that we are unable to cover these fees. We recommend confirming the exact amount with the customs office or relevant authorities at the destination.

Shipping Costs

Depending on the destination and package size, shipping costs may exceed our estimated rates. In such cases, any additional shipping charges incurred will be the customer's responsibility, regardless of the order total. We will contact you again before shipping to confirm these costs.

For Customers Shipping to the United States

We primarily use FedEx(※) for shipments to the United States. If you have a FedEx account ID, shipping procedures and payments for customs duties and clearance fees can be processed smoothly. Additionally, shipping costs may vary significantly depending on whether you have an account. If you do not have an account, additional shipping charges may apply, and these charges will be the customer's responsibility. Therefore, we recommend obtaining an account in advance. When placing your order, please enter your FedEx account number in the comments section. (※Depending on package size, another carrier may be used.)

Regarding Gift Wrapping

For international shipments, we do not offer gift wrapping to ensure sufficient packaging strength. Please understand this in advance.

Damage

For international shipments, we cannot designate packages as “Fragile.” While we pack items securely to prevent damage, shipping fragile items like ceramics always carries inherent risk. If damage is observed upon receipt, please first contact the local shipping carrier directly.

Damage

For international shipments, we cannot designate packages as “Fragile.” While we pack items securely to prevent damage, shipping fragile items like ceramics always carries inherent risk. If damage is observed upon receipt, please first contact the local shipping carrier directly.

Other Important Notes

Local carriers or customs authorities may contact you directly. Please be aware that you may be asked to submit documents or provide confirmation as needed. We will email you regarding any documents we can provide. Please note that if you are unable to cooperate with local procedures, the item may be returned to us.