• ・Registration of shipping information to save you time
• ・Viewing order history
• ・Point System - members earn 5% back on eligible purchases as shopping points!

*Points are redeemable for shopping at MARUMITSU WEBSTORE only. There is no expiration date for the earned points!

Credit Cards

Above 6 international credit cards ＜Visa / Master / JCB / Amex / Diners / Discover＞ are accepted.
Please double check to make sure your credit card information is correct prior to submitting.
For credit card payments, you will be redirected to the payment service provider REMISE Corporation website.
Please enter your credit card information at this website.

Delivery Time

• Standard shipping will take place within 2~3 business days after payment has been confirmed.
• Please contact us in case you do not receive the parcel 2 weeks after payment.

• ・Please hold the items. We will arrange for the courier company to collect the items to be returned.
• ・In case you arrange international parcel forwarding services or choose to carry the items on your own, we will pack the items securely as possible with extra care upon your request.
• ・Be advised we are only liable for damages of goods delivered to the destination within regions of Japan. Please inspect the items upon delivery and inform us immediately in case damages are found. Once the goods are forwarded from this point, we cannot arrange returns or exchanges nor be held liable.

Returns and exchanges will not be accepted for reasons such as mistakenly placing orders for wrong items or buyer's remorse; impression difference from what you expected, etc.

Delivery Date

We’re sorry, but we are unable to accept requests for specific delivery dates for international orders.

Gift Wrapping

We do not offer gift wrapping for international shipments. This is because international deliveries require sturdier packaging than usual, and proper wrapping may not be feasible, increasing the risk of damage.

Damage

When shipping internationally, packages cannot be treated as “fragile” items. We will pack your package very carefully to prevent damage, but there is always a risk when shipping fragile items such as ceramics. In the event of damage upon receipt, please contact the local shipping company directly.

Other

Customs duties and inspection fees incurred upon receipt are not included in the product price or shipping cost. If they arise, they must be paid by the customer.