Thank you for visiting the Marumitsu Web Store.
Here, you will find answers to frequently asked questions about shopping with us.
We kindly ask you to check this page before making an inquiry.
If you can't find the information you're looking for, please feel free to contact us.
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Can I specify a delivery date?
If you have a preferred delivery date, please write it in the comment box when placing your order.
We will do our best to accommodate your request, but please note that it may not be possible depending on the payment method or delivery address.
In such cases, we will contact you before shipping.
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Can I choose the shipping carrier?
We’re very sorry, but selecting a specific carrier is not possible.
The shipping carrier is determined by us based on the size of the package and the delivery address.
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Where are your products made?
All Marumitsu Poterie ceramic products are made in Japan.
They are produced in Aichi, Gifu, and Mie—three prefectures in the Tokai region that have long been known for their rich tradition in ceramic craftsmanship.
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How can I cancel my membership?
If you wish to cancel your membership, please contact us via the inquiry form and clearly state that you would like to cancel.
Once we confirm your request, we will proceed with the cancellation on our end.